Privacy PolicY

1. Overview

Rutland First Aid Training Inc. (“Rutland First Aid Training,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://rutlandfirstaidtraining.com or otherwise use it as described further in the Terms & Conditions, and that you may provide in electronic messages to Rutland First Aid Training.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you disagree with our policies and procedures, do not use the Website. You agree and consent to this Privacy Policy by using our website.

Rutland First Aid Training may change this Privacy Policy at any time, at its discretion. Your continued use of the website after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates. 

This Privacy Policy is subject to and governed by the Rutland First Aid Training Terms & Conditions. The Services are part of the website and are described further in the Terms & Conditions.

2. The types of information that Rutland First Aid Training collects about you and how

Rutland First Aid Training may collect two types of information from you when you visit the Website: Personal Information and Non-Personal Information (collectively “Information”).

• “Personal Information” refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.

• “Non-Personal Information” means data about you but does not identify you specifically. If you do nothing during your visit to our website but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

• Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, make a purchase, or request information from Rutland First Aid Training; we will ask for things like your name, contact, billing, shipping and communication information, or credentials to fulfil your request. If you set up an appointment with us through the website, attend a trade show or event, or otherwise contact us, you may also voluntarily provide similar information. If you submit any Personal Information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy (for example, by You asking for their consent).

• From third parties. We obtain information through partners, vendors, suppliers and other third parties. The parties from whom we obtain information are typically corporate enterprises (although some may also be educational or public enterprises), and they may be in any of the locations where we do business. This data is used to improve the website and other Rutland First Aid Training Services, enhance existing products, and develop new features. In some cases, we combine Personal Information about individuals we receive from multiple sources, including those directly collected from you or through your use of the website.

• Automatically as you navigate through the website or during the time in which you utilise our Services. We collect information about how you interact with the website through cookies, pixel tags, and similar technologies. Please view our separate Cookies Policy for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.

3. How Rutland First Aid Training uses the personal information it collects about you and the purposes for the collection and use

We use Personal Information that we collect about you or that you provide to us for the following purposes:

• For Functionality and Development of the website and Rutland First Aid Training Services. We use the information to provide, offer, and personalise the website and other Rutland First Aid Training Services provided to you. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels of the website, diagnose server problems and provide security features. Other business purposes that depend on use of your information include data analysis related to testing, modifying, improving or developing new products, services and technologies, and to identify trends. We use cookies to make our website work more efficiently and provide analytic information. Technologies like cookies and pixel tags are also used in connection with the Website. For more information on our use of cookies, please read our Cookies Policy.

• For Customer Support, Website Updating and Reporting. The Website may use the information to provide Rutland First Aid Training with updates and reports and to check that the Website is working properly. Update functions may automatically check your system to see whether files need to be refreshed, updated, or modernised to provide you with up-to-date security, versions, features, options and controls associated with your systems or devices. We rely on information to analyse performance and improve and maintain the Website. We also rely on the Personal Information you provide to us, to provide you with customer support for the Website and other Rutland First Aid Training Services.

• For Business Operations. We use the information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities. Other business purposes that depend on using your Personal Information include crime or fraud monitoring and prevention, protecting our legal rights, and performing contractual obligations. We also use Personal Information to contact you to advertise, market and sell Rutland First Aid Training Services in accordance with your communications preferences.

• To Communicate. We use contact information to send messages, provide Rutland First Aid Training Services, respond to customer service requests, provide alerts such as security updates or changes in our policies or about subscriptions that are ending; and send marketing or informational materials like newsletters or white papers, in accordance with your communication preferences. We occasionally conduct surveys or do focused research or studies which may require you to share Personal Information to participate voluntarily. These activities typically have additional notices that provide more information about using your Personal Information and to which you may be asked to consent.

• For Advertising and Marketing. We may use Personal Information collected from you, combined with information about what advertisements you viewed and other information we collect, to enable us to provide personalised content and to study the effectiveness of advertising and marketing campaigns. By changing your settings, you may choose whether to allow or deny the use or sharing of your device’s location. Still, if you choose to deny such uses or sharing, we may not be able to provide you with certain personalised Rutland First Aid Training Services and content on the Website.

• For Statistical Purposes to Improve the Website. We may compile Website statistics into traffic reports, which help Rutland First Aid Training understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the Rutland First Aid Training Website, we are likely to highlight that information on the Website home page. This information helps us create a better overall experience for Website users.

LEGAL BASIS FOR OUR USE (APPLICABLE ONLY TO EEA AND UNITED KINGDOM VISITORS): 
If you are in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, where we have a legal obligation to do so, or where the processing is in our legitimate interests (such as processing for administrative purposes, direct marketing, product development or improvement, preventing fraud or criminal acts and in support of information security) and not overridden by your data protection interests or fundamental rights and freedoms.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you need to provide the information.

Similarly, if we collect and use your Personal Information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.

Rutland First Aid Training is the Data Controller of all Personal Information collected through the Website in the EEA and the United Kingdom, except with respect to the Services (where Rutland First Aid Training is the Data Processor) or where a supplemental Privacy Policy says otherwise. The contact details for Rutland First Aid Training are set out in the "HOW TO CONTACT US” section.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please get in touch with us using the contact details provided under the “HOW TO CONTACT US” Section below.

RETENTION OF YOUR PERSONAL INFORMATION: We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Policy.  We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.  In some circumstances, you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further information.  And in some circumstances, we will anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

4. How Rutland First Aid Training protects your information
The Website is designed to provide reasonable and appropriate administrative, technical, and organisational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorised or unlawful access, alteration, use or disclosure.  We require our suppliers and vendors to apply similar protections when they access or use the personal information we share with them.  Website users must also protect the data, systems, networks, and services they are utilising.  No technology, data transmission or system can be guaranteed 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any Rutland First Aid Training account has been compromised), please immediately notify us by contacting us using the instructions in the “HOW TO CONTACT US” section below.

5. YOUR LEGAL RIGHTS

Rutland First Aid Training respects your rights in how your Personal Information is used and shared. You may request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from Rutland First Aid Training at all). If you are in Europe, you may have additional rights under the GDPR. Additional choices and rights may be available to you depending on which Rutland First Aid Training Services you use.

• Access, Correction to or Deletion of Your Information. If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us by visiting the Website or by using the contact details provided under the “HOW TO CONTACT US” section below. If you request a change to or deletion of your Personal Information, please note that we may still need to retain certain information for record keeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law.

We will confirm what Personal Information we hold about you at your request and where the law requires us to do so. You may also have a legal right to obtain a copy of your Personal Information. You can make such a request by writing in one of the ways described in the “HOW TO CONTACT US” section below. We may charge a processing fee for this service where permitted by law, and we will require evidence of your identity before fulfilling your request.

• Data Privacy Rights Specific to Individuals in the European Economic Area or the United Kingdom. If you are in the EEA or the United Kingdom, you can object to the processing of your Personal Information, ask us to restrict the processing of your Personal Information, or request portability of your Personal Information. You can exercise these rights by making a written request in one of the ways described in the “HOW TO CONTACT US” section below.

Similarly, if we have collected your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your Personal Information under other legal bases.

If you believe we are using your Personal Information in a way that is inconsistent with this Privacy Policy or for more information about your rights, contact your local data protection authority.

• Advertising and Marketing Choices. We give you many choices regarding our use and disclosure of your Personal Information for advertising and marketing purposes. You may access or update your contact details and modify your communication preferences by using one of the methods provided under the “HOW TO CONTACT US” section below. Please also note that if you choose not to receive marketing communications from us, we may still send you communications related to your products or the Website, such as information about a security update, service issue or product delivery. Some advertising content is delivered through the Website’s cookies and similar technologies. Our Cookies Policy includes more information on Rutland First Aid Training’s use of such technologies and how you can manage or decline their use.