1.0 Reservations

To secure your booking and to avoid disappointment, please follow the following advice below:

1.1 You must send a 30% deposit with your booking form. The balance must be paid 5 working days before course commencement, or

1.2 You can make full payment with your booking form.

2.0 Provisional Bookings

To register interest in a course, a provisional booking may be taken pending a deposit or payment as above but this will not guarantee your place on the course. Bookings secured as in section 1 above will be given priority over provisional bookings.

3.0 Fees

All fees are payable 5 working days in advance and no admission to the course will be permitted until payment is received.

All fees quoted are correct at the time of publication but Rutland First Aid Training reserves the right to alter fees at any time.

4.0 Venues

A map of how to get to the venue may be included if requested. Venues are subject to change at the discussion of Rutland First Aid Training.

5.0 Refreshments

The cost of lunch and refreshments is not included in the cost of the course. Although some tea & coffee making facilities maybe available on selected courses.

6.0 Course Literature

Printed course materials, certification & certification card are included in the course fees.

Course literature is copyright and may not be reproduced without permission.

Should the client request Rutland First Aid Training to forward course materials to individuals, an additional charge of £2.95 per individual material pack will be invoiced.

7.0 Certification

All certificates remain the property of Rutland First Aid Training until payment is received.All certificates will be dispatched to the nominated person completing the booking form within 6 weeks of course completion and payment received.

Should the client request Rutland First Aid Training to forward certificates to individuals, an additional charge of £1.50 per certificate will be invoiced.

8.0 Late Bookings

Late bookings, i.e. within 7 working days of course commencement, must be accompanied by full payment.

9.0 Course Cancellation or Transfer

Rutland First Aid Training reserves the right to cancel the dates or alter services, but will endeavour to give as much notice as possible. In the event of a cancellation Rutland First Aid Training will try and transfer the booking to the next mutually convenient date unless the client states otherwise. If the booking is cancelled by the client the following fees will be payable.

Notice                                               Refund

More than 14 days                        100%

7 – 14 days                                          50%

Less than 7 days                       No refund

Any balance will be held as a credit towards a future course or goods for a period of 12 months, but no refund will be given.

You may transfer to another of our courses or an alternative date at any point up to 2 weeks prior to the course date. Less than 2 weeks in advance you will be charged an administrative fee of £30.

If you do not attend a course, and have not previously informed us, the full course fee remains payable.

If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining.  In all such cases, the full course fee remains payable.  (To conform with Health & Safety Executive requirements for Statutory Certificates, attendance at all sessions is mandatory.)

10.0 VAT

All prices quoted are including VAT.  Vat registration No:  207 5051 39

11.0 Trading Name

Rutland First Aid is a training name of Dive Rutland Limited, all invoices will be issued from Dive Rutland Limited and all payments made to Dive Rutland Limited